Shipping policy

Where we deliver
We deliver to UK addresses only.

Delivery cost
£2 on orders under £25. Free UK delivery on orders of £25 or more.

How your order is sent
Orders are packed and sent by our UK fulfilment partner and delivered by Royal Mail.

Pre-orders
Pre-order sets ship from w/c 16 Nov.

Tracking
We'll email you when your order ships. Where a tracking number is available, it's included in that email.

Damaged, faulty or wrong items
Your rights under the Consumer Rights Act 2015 are not affected. If your order arrives damaged or faulty, or isn't as described, you can reject it for a full refund within 30 days of delivery. After 30 days we'll repair or replace it, and if that isn't possible or doesn't fix the problem, you can have a refund (which may be reduced for use after the first six months). Email hello@wickandwindsor.com with your order number and a photo. We'll cover the return costs or, where it makes sense, simply send a replacement without needing the item back.

Lost parcels
If your order hasn't arrived or the tracking hasn't moved, email hello@wickandwindsor.com with your order number. We'll look into it with Royal Mail and, if the parcel is lost, send a replacement or give you a full refund.

Changed your mind?
You can cancel at any time before dispatch, including pre-orders, or within 14 days of receiving your order. See our Refund policy for how returns work.

Questions
Email hello@wickandwindsor.com